Account

• How do I add an existing company to my account?

  You will require an existing admin user for the company to add you as a member.

  If the admin user/s are no longer present at the company or you’re unsure who is an admin user then:

  For Wholesale Dealer Authoisation (WDA) or Active Pharmaceutical Ingredient (API) please contact pcl@mhra.gov.uk with your email address and company details.

  For Distance Selling Logo please contact dsl@mhra.gov.uk.

• How do I change the company name?

  Companies are unable to amend company names themselves.  Please create a variation and in the statement of changes add the new company name.

• I am a sole trader and do not have a certificate of incorporation or vat registration certificate. What documentation do I need to add my company to the portal?

  Please can you provide a copy of your passport.

• Can I register my company from outside the UK?

  The MHRA do not regulate companies whose site of business activity is registered outside the UK. This includes Jersey and Isle of Man which are not under UK Jurisdiction. Any application made will be withdrawn.

• What is the front screen?

  The front screen is the page where you can see any WDA(H) of API applications for a company. From this page you can also manage who has permission to create, edit and submit applications. From the front screen you can add sites and personnnel which will then become available for you to select when creating / amending your application.

• Can I use the front screen to make amendments to my licence?

  The front screen is for information only. Any amendments made will not be reflected on the licence.

• I’ve accidentally clicked to create a new submission against the wrong application how can I undo this?

  On the page displaying the incomplete application there will be a cancel button. Clicking this will cancel this submission but not any existing licence.

  

• I’ve attempted to reset my password on the PcL portal but haven’t received any email.

  The automated password reset email is sent from pcl@mhra.gov.uk. As the email is automated it might be picked up as spam or end up in your junk folder.

  Please check both these folders for the email. We would advise that you add pcl@mhra.gov.uk to your trusted list.

• How do I reset my password?

  On the home page there is a forgotten password link. Please click on this and enter your email address when prompted. You will then be sent an automated password reset email

  You can go direct to this page HERE

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