Logo

• Can I apply for the GPhC voluntary Internet Pharmacy logo before registering with the MHRA for the Distance Selling Logo?

  No. You must first apply to the MHRA and be registered for use of the Distance Selling Logo and satisfy the legal requirement of being listed by the MHRA before you apply to the GPhC for the GPhC voluntary Internet Pharmacy logo. Information can be found on the GPhC website:

  https://www.pharmacyregulation.org/registration/internet-pharmacy

  https://www.pharmacyregulation.org/sites/default/files/pharmacy_internet_pharmacy_logo_terms_and_conditions.pdf

  The GPhC customer contact centre can also provide you with full details of the application process for the GPhC voluntary Internet Pharmacy logo.

  Their e-mail is: info@pharmacyregulation.org

• Can we sell/supply to consumers in other EEA countries?

  All products sold or supplied by registered users of the Distance Selling Logo must be authorised for use in the destination European Economic Area (EEA) country. You can only sell or supply a medicine to a specific EEA country if it is authorised for use in that country. This means that the medicinal product being sold or supplied has to be the authorised product, in its authorised packaging and language as agreed in the product authorisation. In addition, some EEA countries do not allow medicines to be sold online in their country or they have other specific rules that apply. It is the suppliers’ responsibility to follow the law of the country that they are selling medicines to.

• We offer human medicine on the internet, but the actual sale takes place off-line via the post. Do we still need to apply for the Distance Selling Logo?

  Yes. Regulation 256A of the Human Medicines Regulations provides that in relation to the Distance Selling Logo, “references to selling a medicinal product at a distance to the public by means of information society services, however expressed, include supplying and offering to sell or supply a medicinal product at a distance to the public by means of information society services (and related expressions are to be interpreted accordingly).” Therefore, the activity will still be captured by the Distance Selling Logo regime.

• Do MHRA include Affiliate websites as third-party market place service providers?

  Yes. However, each Affiliate will need their own Distance Selling Logo. In addition, you must display your own Distance Selling Logo on each of the Affiliate’s websites.

• Do EU pharmacies which are registered with their national body still have to be registered with the MHRA to sell medicines online in the UK?

  Yes.

• Should all UK-based online pharmacies have a UK physical address to apply for the logo?

  Yes.

• How do these rules apply to non-UK online pharmacies, whether they be based in the EU or outside?

  All Member States are required to comply with the provisions of the Directive 2001/83/EC. Title VIIA, Article 85c, of that Directive sets out matters concerning the sales of medicines at a distance to the public. See: http://www.ema.europa.eu/ema/index.jsp?curl=pages/regulation/general/general_content_000630.jsp&mid=WC0b01ac05808fd210

  Countries outside of the EEA may have their own requirements.

• How can I download the logo onto my online platforms?

  1. Log in to the PcL Portal (https://pclportal.mhra.gov.uk/)
     
  2. Click the Logo button next to your company
     
  3. Click 'Download Logo' next to your logo application
     
  4. Choose whether whether your want Javascript or HTML and what size of the logo you would like (Small / Medium / Large)
     
  5. Once you select the size a button will appear for you to 'copy code to clipboard'
     
  6. The final set is to embed this code into your website / ebay listing

• I cannot progress my Logo application and I cannot make payment, what shall I do?

  1. Click on the 2^nd tab of your application form: Site of Economic Activity.

  

  
  

  2. then click on the Edit button in section 2.3 Domain Information

  

  3. As you can see from the screenshot below, our system may have automatically populated the site as an eBay site and required the shop name. This prevents you from submitting your application.

  

  4. When re-selecting the site as “other” from the buttons, (if it is not an Amazon or eBay site), it now populates the Domain Registrant details that need to be filled in, before the form can proceed further.

  

  5. Please fill in the Domain Registrant details if you have clicked on the “Other” button (if it is not an Amazon or eBay site) and then click on the Save Website button.

  6. If your site is an eBay site, please click the eBay button.

      Please ensure you fill in the eBay shop name and then click the Save Website button

  

  7. If your site is an Amazon site, please ensure you click on the Amazon button

  Please fill in the Business Address details and then click on the Save Website button.

  

  You will then be able to proceed to the next stage to submit your form and make payment

• Back to List